Return and refund policy

We have a 5-day return/refund policy, which means you have 5 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@hiddenloops.com or contact us at 9952414775.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.

Reverse shipping charges have to be borne by the customer.

Items sent back to us without first requesting a return will not be accepted.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

If you want a refund instead, you can request the same instead of an exchange and it will be processed to your account in 7-10 working days.